Sageville Properties Privacy Policy
Last updated: 8 May 2025
Contact:
Sageville Properties Ltd.
Registered address: 71-75 Shelton Street Covent Garden London, WC2H 9JQ
Email: info@sagevilleproperties.co.uk
1. Introduction
Sageville Properties (“we”, “us”, “our”) is committed to protecting your personal data and being transparent about how we collect, use, share, and retain it. This policy applies whenever you visit our website, make an enquiry, book rentals, or engage our property sourcing services.
2. Personal Data We Collect
Depending on your interaction, we may collect:
- Identity & Contact Data: name, title, address, email, phone
- Transactional Data: property preferences, viewing appointments, contract details
- Verification Data: ID documents, proof of address (for AML/compliance)
- Financial Data: payment card details (via secure processor), bank details
- Communication Data: emails, call recordings, messages
- Technical & Usage Data: IP address, browser type, cookies and analytics
3. How & Why We Use Your Data
| Purpose | Data used | Legal basis |
| Provide property services | Identity, contact, transactional,financial | Contract |
| AML checks & regulatory compliance | Verification data | Legal obligation |
| Marketing & updated (optional) | Identity, contact, preferences | Consent/ legitimate interest |
| Improve website & services | Technical usage | Legitimate interest |
| Handle enquiries, complaints, claims | Identity, contact, communication | Contract/ legitimate interest |
- Contract: to fulfill our agreement with you.
- Legal obligation: for anti-money laundering, tax, health & safety.
- Consent: when you opt in for newsletters or promotions.
- Legitimate interest: to run & secure our business, without overriding your rights.
4. Cookies & Tracking
We use cookies to make our site work and to improve your experience:
- Essential cookies: site navigation, security
- Performance cookies: analytics (Google Analytics)
- Functional cookies: remember your preferences
You can manage your cookie settings via our Cookie Policy, and withdraw consent at any time.
5. Data Sharing & Processors
We only share data when necessary, and always under strict agreements:
- Accountants & auditors – bookkeeping, tax
- CRM & email platforms – newsletters, updates
- Payment processors (e.g. Stripe) – secure transactions
- Legal advisors & AML checks – compliance
- IT & hosting providers – website maintenance & security
We never sell your data. Every processor we use is GDPR-compliant and bound by contract to protect your privacy.
6. International Transfers
Some of our providers may process data outside the UK/EU. Where this happens, we ensure adequate safeguards (Standard Contractual Clauses or UK adequacy decisions) are in place.
7. Data Retention
We keep your data only as long as necessary:
- Client files & contracts: up to 7 years after our last transaction (per HMRC guidelines)
- Marketing contacts: until you withdraw consent or 3 years from last contact
- Support & complaint records: up to 6 years after resolution
- Website analytics: anonymised data retained for 2 years
After these periods, we securely delete or anonymise your data.
8. Your Rights
Under UK GDPR you have the right to:
- Access your personal data
- Rectify inaccuracies
- Erase data (in certain circumstances)
- Restrict processing
- Object to processing (e.g. marketing)
- Portability of data you’ve provided
- Withdraw consent at any time
To exercise any right, email info@sagevilleproperties.co.uk. We’ll respond within one month.
9. Complaints
If you have any concerns about our use of your personal data,
- You can make a complaint to us info@sagevilleproperties.co.uk
- If unresolved, you have the the right to complain to the UK Information Commissioner’s Office: https://www.ico.org.uk/make-a-complaint
10. Changes to This Policy
We may update this policy periodically. We’ll post the new version on our website with a revised “Last updated” date. Continued use of our services after changes implies your acceptance.